A letter I received from Zupreem discussing the circumstances of the pellet recall. I felt it was important to share. If you have fed your birds this food and there have been problems, obviously contact your veterinarian. There is also a contact number at the bottom of the letter if you would like to speak to Zupreem if you have any issues/concerns.
Dr. Sakas
Dear Colleague:
For
over 40 years ZuPreem® has been committed to producing the highest
quality foods to meet the nutritional requirements of companion exotic
pets and zoo animals. Our partnership with the veterinary community is
central to the education of companion pet owners of the need for proper
nutrition for their pets.
Therefore, I want you to be aware that recently ZuPreem initiated a voluntary recall of two lots of ZuPreem FruitBlend™ With
Natural Fruit Flavors bird food because they may contain elevated
levels of calcium. We are taking this action because elevated levels of
calcium may cause illness in birds, and in some cases could be fatal.
ZuPreem has
advised customers whose birds exhibit the clinical signs of decreased
activity level, decreased appetite, increased water consumption and
watery droppings to immediately contact their avian veterinarian. Your
awareness of the recall could help you more rapidly make a diagnosis in a
patient presenting with these clinical signs that may have consumed one
of the specific lot codes of FruitBlend bird food.
The recall is limited to ZuPreem
Medium/Large and Large FruitBlend™ With Natural Fruit Flavors
maintenance formula bird foods with the 11/30/13 or 11/13 expiration
date codes, and lot numbers of 598405052 or 598405072. No other ZuPreem
products or sizes or lots of FruitBlend are affected. We have been
working diligently with our distributors and retail partners to ensure
that the affected lot codes
are removed from further distribution, and we believe that in most cases
we have been successful in doing so.
In
addition we are asking veterinarians to remove these affected
expiration dates and lot codes from their clinic. Please advise bird
owners to discard the product and return the packaging to the location
where it was purchased for replacement or refund. Also, please share any
information relevant to the recall with your veterinary colleagues and
your clients.
This event
was caused by an unexpected quality control problem with an ingredient
supplier. Additional quality measures have already been put in place
to prevent this from occurring in the future.
We regret
this situation and we are doing everything we can to remedy it. We are
reaching out to you as a veterinary professional to accomplish this
goal. We also apologize for the concern it presents you or your clients.
Nothing is more important than the safety of our products and the
health of our customers’ birds. We are taking this matter very seriously
and working with our industry partners to resolve the issue
as quickly as possible.
If you wish to contact me, please email at LynH@zupreem.com
if you have any questions about this recall. If necessary we can set a
time to discuss this further. If you believe that a client’s bird has
been negatively impacted by eating the specific recalled date code of
ZuPreem FruitBlend, it is very important that they contact ZuPreem
Customer Care at 1-800-345-4767.
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